Duty DUTYPE LEGALLast updated: January 11, 2026
Refund and Cancellation Policy
DutyPe is free for workers. Refund and cancellation rules mainly apply to employer-side purchases and subscription plans.
AT A GLANCE
- Workers never pay to find jobs.
- Unused purchases requested quickly may be refunded.
- Subscription cancellation is supported from the app.
On this page
Free for workers
DutyPe is 100 percent free for job seekers. No worker should ever need to pay to browse or apply for jobs.
Refund eligibility
| Situation | Refund |
|---|---|
| Request within 24 hours of purchase and unused | Full refund |
| Technical issue prevented service usage | Full or partial refund |
| Duplicate payment | Full refund of duplicate charge |
| Service actively used for more than 7 days | No refund |
| Account terminated for policy violation | No refund |
How to request a refund
- Open the DutyPe app and use Settings to Contact Us.
- Or email support@dutype.in.
- Include the registered phone number and payment details.
- Describe the issue clearly to speed up review.
Processing timeline
- Refund requests are usually reviewed within 3 to 5 business days.
- Approved refunds are processed within 7 to 10 business days.
- Refunds go back to the original payment method.
- Bank processing can add extra delay.
Subscription cancellation
- You can cancel your subscription anytime from the app.
- Cancellation takes effect at the end of the current billing period.
- You retain access until the subscription expires.
- No partial refunds for unused days in the current period.
Auto-renewal
- Subscriptions auto-renew unless cancelled.
- You will receive a reminder before renewal.
- Cancel at least 24 hours before renewal to avoid charges.